The increasing complexity of regulation and compliance, the frequent updating and utilisation of technology and fast moving, highly competitive markets result in a constantly evolving business environment.
Managers are on the front line of so much uncertainty and change. It’s simply exhausting and yet they are faced with unrelenting pressure and demands from all directions day after day.
It is therefore vital that managers create an environment and team culture that drives effective change. Those managers and employees that are agile and adapt quickly to new directions or demands will always have the advantage in everything they do. They will maintain and build resilient behaviours, have high energy levels and always see the positive outcomes to any situation. Ultimately these individuals will provide the highest standards of service to their clients.
“To the fearful, change is threatening because it means that things may get worse. To the hopeful, it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better” – King Whitney Jnr
This insightful and stimulating one day programme will help you personally cope better with change, so that you, in turn, can be more effective in helping others. It will increase your understanding and awareness of the change process, give you tools, tips and strategies to help people at each stage of the change cycle and give you clear guidance on the key priorities when it comes to managing change, however small or large. You will leave this programme with the confidence, soft skills and resources to act as a highly effective leader in times of change.
By the end of Managing Change Effectively you will be able to:
Recognise different types of change: individual, team and organisational
Explore how the change process has distinct phases with different types of psychological responses
Recognise responses to change are simply a cycle people need to go through
Draw on your managers’ change toolkit and intervene appropriately with key steps and strategies to deal effectively with each stage of the cycle
Learn the art of great communication and build strong, open and honest relationships within your team
Competently coach individuals who have specific challenges or blockers
Put yourself in their shoes, draw on your emotional intelligence, show empathy and offer a balanced perspective
Learn how to recruit key ambassadors to help you drive change
Have total clarity on how you’ll support staff who have to deliver a service with fewer resources and more demands
Return to the workplace confident in your ability to manage and implement the change process effectively